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Technical Writer / Business Analyst

Sydney | Contract or Temporary
Listed: 2019-07-01
COMPANY BACKGROUND
This agency has grown rapidly over the last few years to increase their membership base to over 40,000 members across Australia. Established for over 40 years, they are their market leader and known for their integrity, transparency and responsiveness.

KEY RESPONSIBILITIES
With oversight over all transformation streams you will work closely with BA's, Product Owners and SMEs to understand bespoke systems and document detailed training materials for end users. Day to day you will:
  • Liaise with key internal stakeholders to identify and analyse documentation needs
  • Work extensively with legacy and new bespoke systems to understand functionality
  • Develop, publish and maintain high-quality user manuals and guides for end users to follow
  • Review and improve all current user manuals
  • Create a user guide library
  • Drive standardization across the business
  • Support data migration team to hit deadlines
  • Write epics and user stories
  • Help manage product backlog and sprint planning
SKILLS AND EXPERIENCE
Our client is ideally looking for an experienced technical writer with demonstrable experience working on bespoke systems. Alternatively they are interested in a Business Analyst with outstanding written and documentation skills. You will be a great communicator and be comfortable working with key stakeholders.  Business Analyst experience would be advantageous but not mandatory

CULTURE AND BENEFITS
This company have fostered an excellent work life balance demonstrable by their excellent tenure throughout the group. Despite the large-scale nature of the transformation, the work-hours have remained stable with very few late evenings!