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Support Analyst - Netsuite & Copper - up to $105K package

Sydney | Full Time
Listed: 2019-07-31
The company

They are emerging player in the financial services sector with a strong foothold in the local market.

The company is on a strong trajectory of growth, and has an excellent workplace culture. Friendly, professional, though down to earth. And they offer some great perks, not the least of this is a bonus scheme so everyone tastes the success of the business. All a short walk from Wynyard station

The role

The role encompases the support of a number of off the shelf applications: HR suites, integration tools but the two key apps are their ERP (Netsuite) and their CRM (Copper)

The role is a classic application support role - resolving tech issues raised by the business, and liaising with development teams, the infrastructure group, the helpdesk division and external vendors as and where needed.

They are though looking to take application support to a new level. They want to improve their documentation and resolve some chronic issues rather than simply resolving the same issue over and over. That's where there's some real scope to make your mark within the business.

The ideal candidate

Will come from an Support Analyst/Application Support background where you've supported Netsuite and/or Copper. We're still interested in talking to people from an ERP or CRM support background, though commercial support experience with either Netsuite or Copper  will be a BIG advantage.

We are through looking for someone polished, someone with strong verbal & written communication skills, who can pull together documentation relating to support of the software and even prepare reports for the CIO & the board.

Your reward

An excellent salary package (up to $105K pkg), a bonus structure on top, some lovely workplace perks (regular free breakfasts, workplace massages (I'm serious), a workplace ping pong table, cheap gym memberships), a convenient location, a business casual environment. Lots to love!

So apply NOW. Don't bother with a cover letter. You CV will speak for itself.