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First Line Support- Entrerprise Platform - $80K pkg

Sydney | Full Time
Listed: 2019-10-16
This global player in Big Data in bringing on board a new client, and is looking for a support engineer to front end the relationship.

This person will become the first point of contract for the client on technical matters relating to the big data platform. In some cases you'll do some diagnosis & troubleshooting, in other cases you'll be escalating and playing the role of the facilitator for the client.

The platform is largely build in C# and SQL, running on a heavily virtualized platform (mix of VMWare & HyperV). Having a solid base of windows desktop & server skills is a good base, as is experience with SQL queries. Experience supporting enterprise scale apps like SAP or Salesforce would also be good.

They key though is exceptional customer service: That willingness to follow up, to go the extra mile and ensure the customer gets an exceptional experience, each and every time they pick up the phone or clicks send.

This could be a great stepping stone to a service delivery role or a hardcore system engineering role.

The company has a friendly, upbeat culture, offers free gym membership and is close to the train station. Great money as well: $80K pkg. Lots to love