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Support Manager - up to $120K base - CBD & WFH

Sydney | Full Time
Listed: 2021-09-29
The company

A relatively new entrant to the financial services sector. They entered the market as something of a disruptor, and have now effectively established themselves as a significant player.

They are very technology centric and progressive (agile, DevOps, public cloud, etc)

The role

They have a sophisticated, core web based platform than underpins their business. It's quite simply, business critical.

The role is based around the management of their 6 person team who support the platform. They don't get down to dealing with issues at a code level, rather deal with issues of connectivity, data integrity & data flows, triaging complex problems (then escalating) and resolving issues of compatibility, etc.

The team though needs some TLC. The team have been very stretched over the last 12 months, and are perhaps being let down but some poorly designed business processes, which ends up dumping a lot of extra work on their doorstep.

Hence they need a true manger and leader. Not simply to mentor & motivate, but to occasionally push back on the business, act as a shield for the team, and make sure processes aren't unfairly dumping work on the support team.

You also will get a seat at the strategic table. The business is in the process and merging & overhauling their ITIL processes. You'll be involved in both journeys, and will get lots of scope to make your mark.

So what are we looking for?

  • A Support Manager, who knows how to manage and lead. It doesn't matter if it's been helpdesk, desktop support, or application support. The key is you've managed an led support teams.
  • A great communicator
  • Someone with the ability to influence and also push back
  • Someone who can add value at that strategic level
So what's in for you?

  • An interesting & diverse role with lots of scope
  • A great name for the CV
  • a healthy package of $120K base + super + bonus
  • A professional, dynamic workplace that has a friendly culture
  • Excellent offices with an awesome harbour view
  • Scope to work up 3 days a week from home
If that sounds like you apply now! Don't bother with a cover letter. Your CV will speak for itself.