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ITSM Engineer - Can be 100% WFH - $130K base

Sydney | Full Time
Listed: 2022-05-12
The company

A well known, cool technology centric business with an excellent reputation in the financial service space.

They have awesome offices in the CBD, but are comfortable with someone handling the role 100% remotely (so Byron Bay, Noosa, Thredbo, Port Douglas, the Great Ocean Rd, Thredbo - the role is absolutely sea change friendly).

The role

The company is very much a business focused on software development, and they also recently absorbed another business. They want to run an ITSM tool that will work for both brands, and can cope with a Hardcore Agile/DevOps/Multicloud (AWS and Azure) environment. ITIL v4 is the way forward.

So they are implementing BMC Helix. And they want someone to quarter back the implementation and be the Helix SME for the business. That will encompass process design, integration with JIRA & AD, building dashboards, educating support & dev teams, understanding best practice and ITIL, etc

We don't need someone who has experience with BMC Helix. If someone is transitioning from Remedy or Service Now (or a similar tool), that sounds an ideal background. We're happy to take the journey with someone. Chances are you'll also have a bunch of ITIL certs as well and have a tech support background - both are beneficial)

Your reward
  • The chance to work 100% remotely (though the offices are great if/when you come in)
  • A very healthy $130K base
  • The chance to get your hands dirty on a new tech in BMC Helix
  • A friendly upbeat team and workplace
  • A great brand for your CV

If that sounds like you, apply now. No need for a cover letter, your CV will speak for itself.

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